Monday, August 4

Festive rush in trains

Its not only common knowledge, but also a very important tip that one can reserve tickets in trains, 90 days in advance. Its a boon because one can ensure availaibility earlier and plan the other aspects of the trip in advance, especially if it is a holiday or sight-seeing. Come festivals, which are plenty in our country, the trains are the first indicators even before the HR departments get ready with their planning.
I have been experiencing this with the major festivals like Diwali, Ganesh Chaturthi, Durga Pooja, x-mas or long weekends around Gandhi Jayanti, Independence or Republic days. During the past decades, the rarity of seats in public transport has only gone up by several notches. I'm sure the number of trains or seats have gone up in this period, but this number seems to have been beaten up by the number of citizens willing to take up journeys around these holidays.
My recent example is attempting a booking for Diwali, this year which falls on 27th Oct. Much in advance, my family had calculated the booking time and kept reminding me to book them on the opening day to avoid inconvenience or hassles with the public and private road transport folks. I too promptly made use of technology and kept enough reminders in Microsoft Outlook, mobile and post-its on the wall. The D-day being Saturday when I tended to extend my cosy sleep, I woke up to the alarms and reminders. It was 7.45 am and I had good 15 minutes to brush and switch on the computer. I logged into the IRCTC website by 7.55 and checked the availability for the Friday before Diwali for a train from Bangalore to Tuticorin. In 2nd AC, there were 17 seats available and that a message was displayed that it cannot be booked before 8 am. The site was behaving properly - all fair and good. Waited impatiently for the next five minutes without doing anything, lest I should use-up bandwidth. When the system clocked 8:00, I pressed the button 'Book ticket'. Well, nothing happened for 2-3 minutes which seemed like hours. I was visualising the various booking counters with mad rush of people who might have waited for hours in long queues and brokers who might be bulldozing their way through. But the website was relaxed and reluctant before the next page came up where I hurriedly entered the name of passengers, choice and id proof details and pressed the 'Make payment' button. This button was no less than the previous one and took its time to display the bank gateway where I filled the login id, password, transaction password, agreement with Terms &Conditions and pressed the button 'Confirm payment'. A message that the payment could not be done was displayed from the bank's site after what seemed to be another hour to me. I checked the time and it was 8:05. Cursing the bank and its infrastructure, I checked the availability of tickets which came out as WL15. I proceeded to 3rd AC which was also in WL and for sleeper class, it was WL200/Regret and it was 8:14 by then.
It was unbelievable, but imagined so many frantic guys in front of laptops and counters who might have got the 17+34+200 seats (it might be more) in that train and hundreds of them like me who got disappointed by the nick of time.
Forget inflation or fear of terror attacks - we want to celebrate our festivals with friends and family, our long weekends in beautiful hill stations or beaches.
Till the country gears up to handle these small pleasures of its citizens, we will continue to remain as a developing nation.

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